If you would like to make a booking with me you can do so by calling me on 07493705086 or emailing me at laura@smoochiepoochie.co where I will aim to get back to you within the hour.
I will aim to be as accurate as I can when providing a rough pricing estimate based on the information provided. Please remember that the price will not be final and is dependent on factors such as dogs size, coat type and condition and his/her temperament. I will also need ease of parking within your property.
All bookings will require a £15 deposit and the balance to be paid at the end of appointment.
If for any reason you should have to cancel please make me aware as soon as possible so I can give your slot to someone else who may be waiting. Please let me know within 48 hours of your appointment. If cancelled within 48 hours I will refund your deposit minus a £5 admin fee, if you do not cancel with or fail to let me know within 48 hours no refund will be issued. I understand that it may not always be possible to arrive on time and people may be late including myself however failure to let me know will also result in cancellation to your appointment and deposit not being refunded.
It is possible to re schedule your appointment within the 48-hour prior window however if you fail to let me know within the 48-hour window this will also be treated as a cancellation and the same terms above will apply.
In order for me to provide a safe and high-quality service for your pooch it is important that the information provided is correct and accurate. This includes your dog’s coat condition, any current/previous medical conditions, temperament, grooming history, breed, size and whether your dog has any fleas. It is also important that you have parking/electrical availability at your address in order for me to provide my services.
Please note that you are legally required to inform me of all information above and disclose any past or present aggressive behaviour shown by your dog. Please also note that I will never sell or give your data to a third party.
If information provided is inaccurate I reserve the right to cancel your appointment at any time and in this instance, I will not be able to provide a refund.
As much as I can understand that it can be normal for all dogs to have knots but if and when I am presented with more substantial matting this will cause for extra charging.
If your dog is matted I will do my utter best to work through and remove them resulting in your desired style for your dog. However, matting can be very stressful for a dog and myself and in accordance to the Animal Welfare Act 2006 which states that it is an offence to cause animals pain or discomfort and we reserve the right to refuse to do anything we think may be detrimental to your pet’s wellbeing – However please be assured that I will always put your dog’s welfare first.
When a dog is severely matted it is within my policy to shave the whole coat using a close blade and clippers, this will be nothing other than an act of kindness and will be discussed with you prior to any action being taken. If your dog is elderly or aggressive I will never attempt to de-Matt/cause any more stress to your dog. I hope you can understand this and thank you.
Matting can lead to many skin conditions such as fleas, eye and ear infections, eczema, skin rash/serve itching, yeast infections and many more therefore it is important to get to the bottom of this before causing any stress to your dog and its health. If you any help and advice in how to care for your dog in between grooms and prevention to matting I will be more than happy to advise you in specification to your dog.
PLEASE NOTE all grooming charges listed within services do not include de matting for more than 15 minutes - if this is required there will be a £10 charge for every 15 minutes that is required to de-matt your dog.
Please insure that you have provided me with any information necessary and your dog is up to date with vaccinations and flea treatments. If your dog has fleas this will result in an extra fee of £40+ dependent on coat type and size. This fee is necessary as my next appointment will then need to be cancelled to allow for a thorough clean and disinfection.
When providing a service on customers premises there can always be a risk of loss or damage to materials, except when caused by myself customers should insure expenses at his/her own risk.
Ownership of goods and materials will remain with Smoochie Poochie until full payment due from customer is carried out on the premises of Smoochie Poochie Mobile Dog Grooming.
The information that we collect from you is used to manage your personal account and helps us to provide the most suitable services and products. We may also use the information to inform you of any changes to our products or services, provide you with any advice/information we think maybe be suitable to you. To develop and improve products and services, and carry out statistical analysis and market research.
Your information and details will never be shared or given to any third party.
My main priority is your dog’s safety and well-being I will ensure that this is always applied when providing grooming services. I am qualified in Level 3 dog grooming and First aid training, I am also fully insured. Please keep in mind that working with animals and sharp tools can sometimes result in small accidents such as cuts, nicks, scratches and over trimmings of nails. Should any of these incidents occur no liability will be accepted. Irritation, abrasion or hair loss due to any pre existing skin condition will also result in me not accepting liability. It is my duty to inform you of any problems / health conditions encountered during the grooming of your dog.
If for any reason you are not satisfied with dogs groom please inform me within 24 hours and I will do all that I can to fix and rectify the situation for you.
It is my duty to inform you that photos and media may be taken before and after your dogs groom and used as examples of my services on my website and social media pages. If you were rather that I don’t use your dog’s photos please let me know :)
Need a reliable and friendly mobile dog groomer in and around the areas of Hillingdon, Buckinghamshire, Harrow & Chalfont? Smoochie Poochie mobile dog grooming will come to you & keep your mind at ease whilst your pooch is right outside your own front door!
I cover the areas of Ruislip, Pinner, Eastcote, Hatch End, Stanmore, Gerrards Cross, Chalfont, Iver, Rickmansworth and more! Rest assure that Smoochie Poochie will provide your dog with the best quality service alongside lots of love and cuddles throughout!
You can rely on me to consider yours and your dog’s needs at all times!
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